Givenchy will inform you by email of the progress of your order. You can also track the progress of your order by contacting our Customer Service.

You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

RADOŠ. does not offer exchanges.

Please follow the returns procedures below in order to return your products to us free of charge.

Return and Refund

Note on Garment Care

Certain materials and finishes in our ready-to-wear collection are not meant to remain unchanged indefinitely. Repeated washes may naturally alter the appearance, adding character to each piece.

Color Transfer Caution

Due to fabric dyes, there's a risk of color transfer onto personal items. Please take note of the following instructions:

Printed Fabrics

The traditional methods used in printing may result in slight variations between fabric designs. To maintain the fabric's quality:

• Avoid prolonged exposure to direct sunlight, artificial light, or intense heat.

Leather Items

Leather, being a natural material, demands careful handling. Different leathers require tailored care:

• Prevent color transfer by avoiding contact with other objects.
• Store in a dry environment, away from direct sunlight or heat sources.

Embroidered or Sequined Items

While these details add character, they are delicate:

• Protect from contact with objects that may cause damage.
• Limit exposure to sunlight, artificial light, or high heat.

Bags

Preserve the integrity of your handbag with these precautions:

• Store leather goods in a dry place away from water, oils, and cosmetics.
• Use the protective felt pouch provided and prevent contact with other objects.

Specific Leather Types

Different leather types require unique care:

• Exotic leathers need meticulous attention.
• Patina development is natural in vegetable-tanned leather.
• Maintain ponyskin leather by preventing rubbing against other objects.

Coated Canvas

Clean man-made fabrics gently with a damp cloth:

• Lighter-colored materials may stain more easily.

Metal Fittings

The metal fittings in our goods are of high quality.

Shoes

Each pair is crafted uniquely, which contributes to its appeal and individual character:

• Preserve by storing in a dry, cool place and avoiding contact with water, oils, or heat sources.
• Use the provided dust bags to prevent color transfer and protect the shoes.

Care for Leather and Fabric Shoes

Different leather and fabric types have specific care requirements:

• Exercise caution with exotic leathers.
• Prevent color transfer with patent leather and delicate ponyskin leather.
• Clean fabric shoes gently and be mindful of lighter colors' susceptibility to stains.

Need help, information, or want to place an order by phone?

Our team of staff is available to respond to your questions in English or German, Monday through Sunday from Monday to Sunday from 9AM to 8PM (GMT+1). Contact them by email at info@rados.fashion. They can assist you with your browsing experience and purchases.

At RADOŠ., we offer a wide range of payment options for online purchases, including Visa, Mastercard, American Express, JCB, Diner, Paypal, Klarna, and AmazonPay. Additionally, depending on your location, supplementary payment methods may be available during checkout. To ensure a seamless transaction, an authorization request will be forwarded to your bank. Please ensure that your billing address matches the one stated on your credit card statement. Please note that currently, we do not accept gift cards.

For any questions regarding the purchase of your item in the Rados online store, please contact our Customer Service : info@rados.fashion / +49 8002411261.

WARNING: AVOID COUNTERFEIT RADOŠ. PRODUCTS

Radoš, a renowned luxury brand, consistently tackles the challenge of counterfeit goods.

Customers investing in Radoš products anticipate superior craftsmanship and enduring quality. In contrast, counterfeit imitations often use subpar materials, lacking the expertise and artistry that define our products, leading to shorter lifespans.

Counterfeit items not only infringe upon our designers' creativity but also exploit the skills of our artisans. Authenticity and long-lasting quality are only assured through the purchase of genuine Radoš products.

We take counterfeiting seriously at Radoš, actively monitoring and reporting unauthorized sellers both online and offline.

Genuine Radoš products are exclusively available on our official website www.rados.fashion and through an approved network of trusted retailers.

Our products come packaged in RADOŠ. wrapping as standard. Once your order is confirmed, you'll have the choice to request complimentary gift wrapping.

Personalized Messages:
For gift orders, you have the option to add a personalized message. Please be aware that RADOŠ. reserves the right to decline orders accompanied by messages containing unlawful or inappropriate content.

Receipt and Pricing:
Following your order on Rados.fashion, an electronic PDF receipt will be sent to your provided email address. We recommend saving and printing this receipt for your records.

The price tags on the products will not display the price, and the receipt won't be included in your shipment. Upon request, you can receive a paper receipt from Customer Service. Such requests, along with proof of identity, must be made within 12 months of receiving the initial email receipt.

For Customer Service inquiries, please refer to the Contact section on the website.